At DBE UK, we are committed to providing exceptional service and ensuring our customers are satisfied. However, we understand there may be instances where refunds are requested. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Refund Eligibility
1.1 Services Not Delivered
Refunds will be issued for services that were paid for but not delivered as agreed.
1.2 Cancellation Requests
Refunds for cancellations will only be processed if the cancellation request is submitted within the specified cancellation window outlined below.
1.3 Non-Refundable Items
The following are non-refundable:
Administrative fees, where applicable.
Services already rendered or partially completed.
Third-party fees incurred on your behalf (e.g., examination fees).
2. Cancellation Policy
2.1 Timeframes for Cancellation
School Trips: Cancellation requests must be made at least 30 days prior to the trip's start date.
Study Programs: Cancellation requests must be submitted within 14 days of enrolment.
Career Counselling and English Skills Development Services: Cancellation requests must be made at least 7 days prior to the scheduled session.
2.2 Late Cancellations
Cancellations made after the specified timeframe will not be eligible for a refund.
3. Refund Process
3.1 Request Submission
To request a refund, please contact us via email at [Insert Business Email] and provide the following:
Your full name.
Payment details.
Reason for the refund request.
Supporting documentation, if applicable.
